Dear Gloria and other list members,
I am working on this issue in the context of interactive marketing. I have
just come across a couple of very good articles which, although they
pertain specifically to marketing have plenty of applicability to the more
general issue of processability and cognitive efforts.
"Controlling the Information Flow: Effects on Consumers' Decision Making
and Preferences", Dan Ariely (available on his website at
http://web.mit.edu/ariely/www/cv.html)
"Constructing Preferences Online: Can Web Pages Change What You Want?"
Naomi Mandel and Eric J. Johnson (available on E. Johnson's webpage at
http://ecom.gsb.columbia.edu/ecom%20research%20papers.htm)
Also, there is an interesting article which Dan posted several months ago
on this list. It is in French: "Une approche pragmatique cognitive de
l'interaction personne/systeme informatise" Madeleine St. Pierre,
Universite du Quebec a Montreal. The URL is
http://alsic.univ-fcomte.fr/Num1/stpierre/defaut.htm
If you would like to put this student in touch with me directly, I would be
very interested in discussing this further.
Any other sources from other participants would be much appreciated.
Best regards,
Marie
Gloria Origgi wrote:
> dear all,
> a student of mine, at the university of Bologna, Italy (Dept. of
> Communication) is working on web usability, trying to apply some RT
> concepts to the analysis of users' cognitive constraints in interacting
> with websites. He is particularly interested in the notion of cognitive
> effort. Does anybody know some recent works on this topic?
> Thank you for any help
> Gloria Origgi
> origgi@dsc.unibo.it
> http://www.dsc.unibo.it/~origgi/
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